ServiceNow Now Assist agent governance (2026)
ITSM agents that open incidents and change records need dual approval on production changes. 6-min guide with checklist, FAQ answers, and SDK integration…
ITSM agents that open incidents and change records need dual approval on production changes. If you found this via search, news, and AI platforms, you likely need software this week — not another strategy deck. Sanctum Runtime combines an MIT SDK with a hosted console for execution-time approve, verify, and block.
ServiceNow Now Assist agent governance: what teams should know
Open console.sanctumruntime.com, connect one agent with @sanctum-runtime/sdk, and gate one real action today. No sales call required for the first approval workflow.
Does Sanctum replace my model provider or gateway?
No. Sanctum sits at the action boundary — approve, verify, or block tool side effects — alongside OpenAI, Anthropic, Google, Microsoft, or gateway vendors.
Key takeaways
- Discovery channel: search, news, and AI platforms — intent is deploy or compare, not casual reading.
- Runtime trust gates side effects before they run; guardrails alone miss tool calls.
- Successful pilots typically gate email, payments, or production writes in week one.
Implementation checklist
- Console → Agents → register agent → copy SDK snippet.
- Shield Rules → Verify on highest-risk action for your stack.
- Run one held action → approve on Overview or mobile PWA.
- Compliance → export audit sample for security or investor review.
People also ask
Where should I start if this article matches my search?
Open console.sanctumruntime.com, connect one agent with @sanctum-runtime/sdk, and gate one real action today. No sales call required for the first approval workflow.
Does Sanctum replace my model provider or gateway?
No. Sanctum sits at the action boundary — approve, verify, or block tool side effects — alongside OpenAI, Anthropic, Google, Microsoft, or gateway vendors.
How does this help us reach production safely?
You get policy versioning, human review queues, fleet pause, and audit exports — the artifacts security, finance, and insurance reviewers ask for when agents act autonomously.
Guides: agentic AI risk · MCP security · runtime authorization · HITL approvals · coding agents · get started
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