Refund and Dispute Policy

Merchant and product

ER Consulting LLC operates Sanctum Runtime, a runtime trust service for autonomous AI systems including policy enforcement, audit trails, fleet visibility, and a hosted cloud console.

Payment processor

Refunds, withdrawals, and payment disputes for Sanctum Runtime subscriptions are handled by our authorized merchant/payment provider (Creem where available), under the active buyer terms and refund policy presented at checkout.

Refund eligibility

You can request a refund within 14 days of the original purchase date (or longer if local consumer law requires it). Refund eligibility may depend on the payment provider's buyer terms, the applicable subscription state, usage, and local law.

How to request a refund or cancel billing

To request a refund or cancel recurring billing, use the "View receipt" or "Manage subscription" links in your payment confirmation email, or contact buyer support from your Creem/payment-provider receipt.

You can also manage your plan from the Sanctum cloud console under Billing.

Subscription cancellation

Subscription cancellation takes effect at the end of your current billing period and prevents future charges. Completed billing periods are handled under the payment provider's refund rules and applicable consumer law.

Disputes and billing support

For disputes and billing support, contact billing@sanctumruntime.com.

Terms & Conditions · Privacy Policy · Billing · Pricing · Contact