Refund and Dispute Policy

Payment processor

Refunds, withdrawals, and payment disputes for Sanctum Runtime subscriptions are handled by our authorized reseller (currently Paddle), under the active buyer terms and refund policy presented at checkout.

Refund eligibility

You can request a refund within 14 days of the original purchase date (or longer if local consumer law requires it). Paddle applies final eligibility under Paddle policy and applicable law.

How to request a refund or cancel billing

To request a refund or cancel recurring billing, use the "View receipt" or "Manage subscription" links in your payment confirmation email, or contact buyer support from your payment receipt.

You can also manage your plan from the Sanctum cloud console under Billing.

Subscription cancellation

Subscription cancellation takes effect at the end of your current billing period and prevents future charges. Completed billing periods are handled under Paddle's refund rules.

Disputes and billing support

For disputes and billing support, contact billing@sanctumruntime.com.

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